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Help and Info

How to Order

Ordering with Skin Cool Center is 100% safe. Our online ordering system will guide you through an easy ordering process.

Credit Cards

We currently accept most popular credit cards; Visa, Master Card, American Express, and Discover for payment of online purchases. We also accept most debit cards, as they can be used just like a credit card.


You may also select PayPal as your method of payment. In the check out, you will be directed to a page that allows you to:

  • Log into your PayPal account, or
  • Pay by credit card without having to sign up for a PayPal account.
Secure Mode

Once you enter the checkout page your computer will begin communicating with our server in secure mode.
This is a secure site. Online orders are encrypted for privacy using Secure Socket Layer (SSL) technology which supports 128- to 256-bit encryption. This site uses cookies to identify individual users' shopping selections. These cookies do not collect or store any personal or private information and expire after a limited amount of time and/or when the user closes his or her browser. All information provided by visitors is treated confidentially and is used by us to fulfill customer orders, provide our free e-mail reminders upon request to subscribers, respond to customer inquiries, improve our web site and services, track advertising results, and communicate with those who have purchased items or requested information from our company. Visitor information, including email addresses, is NOT sold to or shared with other parties for any commercial purposes other than normal order fulfillment and confidential site performance and sales tracking. Any marketing e-mails sent by our company include a convenient way for recipients to be excluded from our e-mail list. We respect our customers' privacy and applaud efforts by others to uphold individual privacy and security on the Internet.

Secure Payments

We use PayPal for processing all payments. Any credit card information entered into our shopping-cart page is automatically encrypted by PayPal using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits.

Discounts and Codes

We may feature promotional coupon and discount programs. Follow these simple steps to redeem a promotion or discount code:

  • On the Payment page in Checkout, enter the code in the box "Redeem a Gift Certificate or Coupon"
  • Click "Apply". If your discount qualifies, it will be displayed in the payment summary.
  • Only one coupon per purchase.
Order Status

You can check the status of your order online and find out when it shipped. You may sign in at for your order history at any time. Information about your open orders, tracking, and past orders is available.

Tracking Your Order

When applicable a tracking number will be assigned to your package and you will receive the information via email.  You will also be able to log in at any time to view your order status.

Sales Tax

By law, we are required to collect and remit sales tax for any orders shipped to a state in which we have a "physical presence". As such we currently collect sales tax for all sales in Virginia.

Hazardous Materials

Cryogen is classified as hazardous material. Due to Federal Hazardous Materials Shipping regulations, cryogen cannot be returned by a consumer for any reason.

Returns Policy

All hazardous materials are NON-REFUNDABLE & NON-RETURNABLE.
Damaged or defective cryogen (HAZMAT) are eligible for replacement, however Cryogen should not be shipped back to due to hazardous materials shipping regulations. Customers assume responsibility if damaged merchandise is signed for at the time of delivery. All shipments must be inspected at the time of delivery; if you suspect damage, please note 'damaged' with your signature or refuse the entire delivery and call us immediately.

Refused Shipment

If you refuse a package upon delivery or your package is undeliverable due to customer error or oversight, we must charge your card for the shipping cost and shipper fee caused by your decision.

We are Here to Help You!

Four Quick and Easy Solutions:
Phone: 240-340-2531 | Toll-free: 888-703-6416 | email: Contact Us